FAQ | Accusonus

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LICENCES

All accusonus products allow activation on three different machines simultaneously. If you stop using one of those machines, you can easily deactivate it from your accusonus account. Just login to your account and go to Deactivate Product. You can always track the amount of activations from the Product Keys tab. Please read our activation/deactivation manual for more details.

All licenses are stored in our servers, thus you will not have any problem. Please contact us and we will be happy to deactivate it for you!

All accusonus products can be activated ONLINE or OFFLINE. If your computer is connected to the internet, you can activate your product with a single click, by entering your product key in the Activation text box. If your computer is not connected to the internet, enter your product key to generate an activation file. Transfer this file to a computer with internet connection and upload it using the Activate Product tab of your accusonus account.
For more info please check your product's Activation Manual.

A license transfer is possible only for customers who have purchased full license. For this, there’s a $20 handling fee since the transfer requires work from our team. Here are the steps you need to follow if you need to transfer your license:
(1) The license buyer creates an account at accusonus.com
(2) The license seller sends us an email with the account of the buyer and the request to transfer her/his license of an accusonus product to the buyer
(3) We ask from the license buyer to pay $20 for the handling fee
(4) After the payment is executed, we need 5 business days to transfer the license to her/his account
(5) The buyer gets an email with his new license, while the seller gets a notification that her/his license has been transferred

Note that the license transfer is not possible for users who have NFR, educational, time-limited licenses.

PRODUCTS

We offer a fully functional 14-days trial for all of our products. The free trial doesn't oblige you in any way to buy the product. It allows you to try and test all functions and have a clear image of the product in order to help you decide if you want to purchase it! Note that in order to download the product installers, you first need to login to your accusonus account.

All incremental updates are free for existing customers and it is recommended that you update your products to the newest versions, in order to receive uninterrupted product upgrades and get support from our team. In order to have access to the latest installers please create an accusonus account on our website, using the same email you used for Plugin Alliance. All your product keys will then be transferred to your new account and you will be able to easily manage your product activations.
If you are updating from drumatom 2.1 and/or drumatom Player 1.1 see here for more information.
If you are updating from ERA-D 1.1 see here for more information.

Please note that Regroover is not a standalone application, it is a Virtual Instrument plug-in that you can insert in an instrument/midi track in your DAW. Once the installation is complete, you should be able to find Regroover in the following paths:
Mac:
/Library/Audio/Plug-Ins/Components
/Library/Audio/Plug-Ins/VST
/Library/Application Support/Avid/Audio/Plug-Ins
Windows 64-bit:
C:\Program Files\Steinberg\VstPlugins\Accusonus
C:\Program Files\Common Files\Avid\Audio\Plug-Ins
Windows 32-bit:
C:\Program Files(x86)\Steinberg\VstPlugins\Accusonus

Although we try to test our products in as many systems as possible, it is practically not feasible for us to run tests in all OS and DAW versions. Please take a look at the supported systems and tested DAWs in the specification section at the bottom of each product page.

STORE

We are happy to help students and teachers to use our products. So we actively support the educational community by offering a 40% discount on the regular price. In order to get the discounted price, send us a list with the products you are interested to buy and a proof that you are a student or a teacher (e.g. scanned student id, enrollment letter, etc). We will then send you a personal coupon that you can redeem in our store. Note that the educational discount cannot be combined with other promotions and the educational licenses are not transferable.

We have recently launched a referral program through which by inviting 3 friends, you can earn up to 30% (i.e. 10% for each new friend) discount for your next purchase from our store! Please note that in order to get your 10% discount coupon, two conditions must be met:
(1) a friend should create a NEW accusonus account and
(2) she/he should download and install an accusonus product.
For more details, log in to you accusonus account and click on Invite on the top of the page.

Yes you can! All Regroover Essential users can upgrade to the Pro version, by paying just the price difference of the two versions. Please contact us and we will create a discount coupon for your Regroover Pro purchase.

Didn't find an answer to your question? Click here to contact us, we'd be happy to help! :)